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Frequently Asked Questions

Find Answers to Your Inquiries of Torpedo Tours in Kailua-Kona, Hawaii

Welcome to our FAQ section, where we address common questions and provide informative answers to help you navigate through any uncertainties. Whether you’re seeking information about our products, services, policies, or general inquiries, you’ll find the answers you need right here. Browse through our comprehensive FAQ to gain clarity and make informed decisions.

Cancellation Policy


This policy applies to any full cancellation of a charter, or reduction in the number of passengers you booked on a shared charter. There is no refund for last minute booking changes within 48 hours of departure. If you need to cancel you MUST call (808)-938-0405 and receive confirmation of your cancellation. Emails sent and not responded to will not be honored.  If someone in your party is unable to join you can use the paid spot on adding another individual. For Private Charters any cancellation 7 days or less before the scheduled charter will be charged 100% of your reserved space for that charter. The only exception for cancellations within our cancellation policy time are serious injury requiring hospitalization. Hospitalization admission paperwork is required to be issued a refund. When we cancel a trip due to weather or mechanical issues, you will not be charged.